Terms of service

Last updated 30 September 2026

These terms are the agreement between you and Sutera Hijau Academy Sdn. Bhd. (1226682-T), Malaysia ("we"), for your use of OrcaSym, including the Nora edition at nora.orcasym.com and the OrcaSym desktop apps ("the service").

1. The service

OrcaSym is an AI companion platform, and Nora is its first edition. You talk or type to her; she answers, remembers what you choose to share, and can help with tasks such as writing, research and planning. The service is currently a lab release: features and limits change as we learn, and parts of it may be unavailable from time to time.

2. Your account

• You need an account, created with your email address or Google sign-in. You must be at least 18, or have the consent of a parent or guardian.
• Keep your sign-in secure. You are responsible for activity on your account.

3. Plans and payment

• The Lab plan costs nothing. Paid plans and their prices are listed on the pricing page.
• Paid plans are monthly subscriptions in US dollars, charged in advance through Stripe, and renew automatically until cancelled.
• Each plan includes a monthly usage allowance. When it is used up, Nora may answer with a lighter model or pause until the allowance resets.
• We may change prices. We will tell you by email at least 30 days before a new price applies to you, and you can cancel before it does.
• Cancellation and refunds are covered by the refund and cancellation policy.

4. Acceptable use

You agree not to use the service to:

• break the law, or harm, harass or deceive other people;
• infringe anyone's intellectual property or privacy;
• create malware, or attack, overload or probe the service or other systems;
• resell or share access, or get around usage limits;
• generate content that sexualises minors or promotes violence.

We may suspend or close an account that does any of these.

5. Your content

What you type, say or upload remains yours, and so do the answers Nora gives you, to the extent the law allows. You give us permission to process that content to run and improve the service, as described in the privacy policy.

6. AI answers

Nora is produced by AI models and can be wrong, out of date or incomplete. Do not rely on her as a substitute for professional medical, legal, financial or religious advice. Check anything important before you act on it.

7. Availability and changes

We work to keep the service running but do not promise it will be uninterrupted or error-free. We may add, change or remove features. If we end the service, paid subscribers will be refunded for any period paid for and not provided.

8. Liability

The service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights that cannot be limited by law.

9. Ending the agreement

You can stop using the service and delete your data at any time. We may end or suspend your access if you break these terms; where that happens without fault on your part, we refund the unused part of the current paid month.

10. Law

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over disputes.

11. Changes and contact

If we change these terms in a way that matters, we will tell you in the app or by email before the change applies. Questions: see the contact page.