Refunds and cancellation

Last updated 30 September 2026

You can cancel at any time, and a first payment can be refunded within 7 days.

Cancelling

• Open Billing & plan inside Nora and choose Manage plan, card or cancellation. This opens the secure Stripe customer portal.
• Cancellation stops all future charges. Your paid plan stays active until the end of the month you have already paid for, then your account returns to the Lab plan.
• Your conversations and memories are kept when you cancel. You can export or delete them yourself at any time.

Refunds

• First payment: if Nora is not right for you, ask within 7 days of your first payment on a paid plan and we will refund it in full.
• Renewals: monthly renewals are not refunded once the new month has started, and we do not refund part of a month. Cancel before the renewal date to avoid the next charge.
• Our mistakes: duplicate charges, charges after a confirmed cancellation and other billing errors are always refunded in full.
• Service failure: if the service was unavailable to you for a substantial part of a paid month, contact us and we will refund that month.

How to ask

Email admin@suterahijau.com from the address you sign in with and tell us which charge it concerns. We reply within 3 business days. Approved refunds go back to the original payment method; your bank usually shows them within 5 to 10 business days.

Your statutory rights

Nothing here limits rights you have under the consumer protection law that applies to you.